Last Updated: August 29, 2026
At LOVZRY, we want you to be happy with your purchase.
This Refund & Returns Policy explains when you may return products, how to request a return, and how refunds are processed.
This policy applies to purchases made through lovzry.com.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
1. 30-Day Return Policy
We generally accept eligible returns requested within 30 days from the date your order was delivered.
To request a return, contact:
Please provide your order number and the reason for your return.
2. Return Conditions
Unless applicable law provides otherwise, returned products should be:
- Unused;
- In their original condition;
- In reasonably original packaging;
- Free from damage caused by the customer;
- Accompanied by proof of purchase.
Customers may inspect products as reasonably necessary to determine their nature, characteristics, and functionality.
Where permitted by law, we may reduce a refund to reflect diminished value caused by handling beyond what is reasonably necessary to inspect the product.
3. Change of Mind Returns
If you simply change your mind about a purchase and the return is not required because of a defect, damage, incorrect product, or applicable statutory right:
The customer is generally responsible for return shipping costs.
The original shipping cost may also be non-refundable where permitted by applicable law.
4. Damaged Products
If your product arrives damaged, please contact us as soon as reasonably possible.
Please provide:
- Order number;
- Photographs of the damaged product;
- Photographs of the shipping packaging;
- Description of the damage.
Do not discard the product or packaging until we have had a reasonable opportunity to investigate the issue, unless disposal is reasonably necessary for safety.
Where the damage occurred during shipping or the product is otherwise covered by applicable consumer law, LOVZRY may provide a replacement, refund, or other legally required remedy.
5. Defective Products
If a product is defective or does not conform to the applicable sales contract, please contact us at:
Depending on the circumstances and applicable law, we may offer:
- Replacement;
- Repair;
- Refund;
- Partial refund;
- Another legally required remedy.
Customers are not required to pay return shipping for defective or incorrectly supplied products where applicable law requires LOVZRY to bear such costs.
6. Incorrect Products
If you receive a product that is materially different from what you ordered, please contact us as soon as possible.
LOVZRY will investigate the issue and, where appropriate, provide a replacement, refund, or other remedy required by applicable law.
7. European Union 14-Day Withdrawal Right
If you are a consumer located in the European Union, you may have a statutory right to withdraw from your online purchase within 14 days without giving a reason, subject to applicable legal exceptions.
The 14-day withdrawal period generally begins when you, or a third party designated by you, receives the goods.
To exercise an applicable withdrawal right, you should contact:
within the applicable withdrawal period.
After notifying us of the withdrawal, the product should generally be returned within the period required by applicable law.
Where applicable law permits the customer to bear the direct cost of returning goods, the customer may be responsible for return shipping provided that this responsibility was properly disclosed before purchase.
Where a product is defective or does not conform to the contract, statutory remedies may apply separately.
8. European Union Legal Guarantee
For qualifying goods sold to consumers in the European Union, mandatory statutory consumer guarantees apply.
Generally, consumers have a minimum two-year legal guarantee for goods that are defective or do not conform to the contract, subject to applicable national law, the nature of the product, and legal exceptions.
Nothing in this policy limits those statutory rights.
9. Refunds
Once an approved return is received and inspected, we will determine the applicable refund.
Approved refunds are generally issued to the original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Where applicable law requires a refund within a specific period, LOVZRY will comply with that requirement.
10. Partial Refunds
Where permitted by applicable law, a partial refund may be appropriate if:
- A product has been materially damaged by the customer;
- The product has been used beyond what is reasonably necessary for inspection;
- Part of an order is missing;
- A partial refund is otherwise agreed between LOVZRY and the customer.
We will not use this section to reduce mandatory consumer remedies.
11. Non-Returnable Items
Certain products may not be eligible for return where applicable law permits an exception.
Examples may include products that:
- Are personalized or custom-made;
- Cannot reasonably be returned for hygiene or health reasons after opening, where a legal exception applies;
- Are otherwise excluded by applicable consumer law.
If a product is non-returnable, this will be disclosed before or at the time of purchase where required.
12. Return Procedure
To start a return:
Step 1: Email support@lovzry.com
Step 2: Provide your order number and reason for the return.
Step 3: Wait for our return instructions.
Step 4: Package the product securely.
Step 5: Ship the product using the return method provided or otherwise agreed with LOVZRY.
Please do not send a return to the business address unless we specifically instruct you to do so.
13. Return Shipping Risk
Customers are responsible for ensuring that returned products are packaged securely.
For ordinary customer-initiated returns, customers should consider using a trackable shipping service.
Where LOVZRY is responsible for return shipping under applicable law or because the product was defective, damaged, or incorrectly supplied, we will provide appropriate instructions.
14. Refunds for Canceled Orders
If an order is canceled before shipment and cancellation is accepted, the applicable amount paid will generally be refunded to the original payment method.
Nothing in this section limits statutory cancellation or withdrawal rights.
15. Contact Us
For returns, refunds, damaged products, or defective products, contact:
LOVZRY LLC
30 N Gould St, STE R
Sheridan, Wyoming 82801
United States
Email: support@lovzry.com
Website: lovzry.com